物流政策

Canadian Policy

Shipment processing time
All orders are processed within 3-5 business days. 

Nationwide shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipment confirmation and order tracking
You will receive your order confirmation after your order has been received. Shipment tracking information will be provided after order processing has been completed.

Customs, duties, and taxes
True Canadian Naturals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages
True Canadian Naturals is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy
Please visit our return policy for more information.

 

Chinese Policy

Coming Soon!